Contact Support

Have a question or a comment for the WayForward team? Having an issue with one of our games?  Check out our FAQ section for tons of answers to your questions.

Game Specific FAQ:
Shantae Half Genie Hero


If you can’t find your question here, contact us at If you are looking to make a press request, please contact our PR team at Our offices are open Monday – Friday 10am to 7pm pacific.

Frequently Asked Questions

Can I feature one of WayForward’s games in a Let’s Play video, or stream live gameplay online? What about monetization?

We’ve got a great community surrounding our company and we’re always happy to see fans get involved. We have no problem with streaming gameplay or Let’s Play videos. Neither do we see any issue with the standard forms of video monetization. That being said, a lot of the games we develop don’t actually belong to us. When it comes to those titles, we can’t speak for the publishers or IP owners. Any official word on those games would have to come from the content owners, but feel free to stream any of the games we’ve published.

I have this great idea for a game, let me tell you...

We appreciate your enthusiasm, but for legal reasons, we can’t acknowledge any emails like this. If someone expresses and idea that, by coincidence, is already in a title we’re working on, or ends up in a future title, they could claim we used their idea, and want something in return. You saw that Facebook movie, right? Of course we know you won’t sue, but you never know about the next guy. You understand…

You guys are super awesome, can you make the next [insert oldschool video game franchise] game?

It’s an honor that so many people want us to take the reigns on so many great franchises, and we’d love to work with those IPs. But you should realize, any licensed IPs we work with; Contra, Aliens, BloodRayne, etc.; are not owned by us, and it’s up to publishers to hire us to make the product they want using their IPs. We can rarely pick and choose which IPs we want to make games from. So for example, if you want us to make the next Mega Man, Ducktales, Castlevania or Metroid title, you’d have to write to Capcom, Konami, or Nintendo. That being said, feel free to do just that; it might actually work. 😉

When is [insert game title] going to be released in my country or on my console of choice?

We get A LOT of questions regarding things like game releases outside of the US, DLC, ports, and new iterations of old franchises. We’d love to answer all your questions, but that sort of stuff is completely up to a games’ publisher. Remember, most IPs we work with don’t belong to us.

As far as our own IPs, we are a currently a digital only publisher. If a game of our is to be ported, we will let you know as soon as we can via our website and social media sites.

My [insert controller name] doesn't work with your Steam game!

Supporting controllers on Steam is complicated!  There are a lot of different options on the market.
Here are the controllers we have so far: Supported Controllers

If you are still having issues or we haven’t updated the game to support your controller yet, you can add it by doing the following:

1) Open Steam, go into Big Picture Mode
2) Open Settings
3) Configure your controller bindings and finally
4) Boot up your game!

If you have a controller you would like to see added to a game, please contact support. We can’t promise all controllers will be added, but we can look into it for you via support!

Can I still back Shantae: Half-Genie Hero?

Unfortunately, no.  PayPal has closed, and we are not taking donations any longer.  Funding and scope of the game has been finalized! Thank you again to all of our backers who made this possible.  For those who didn’t get the chance to back the project you’re welcome to stay up on the latest news via the Kickstarter update page, or our Twitter or Facebook!


Do PayPal backers get the backer exclusives?

Absolutely! Backer exclusive items are available to fans who backed us via PayPal.

PayPal has closed, and we are no longer taking donations.  However, please visit Shantae: Half-Genie Hero and Shantae: Half-Genie Hero Ultimate Edition on our site here to find out how you can purchase a copy of your own!

How do I make a new Account and Manage my pledge for Shantae: Half-Genie Hero?

Head here for a walkthrough!

When will Shantae: Risky's Revenge - Director's Cut be on the 3DS?

We did begin work on a port of Shantae: Risky’s Revenge Director’s Cut to Nintendo 3DS in 2015, but due to some complications we’ve had to put it on hold. Our goal was to expand the canvas size to create a pixel perfect, stereoscopic translation of the game rather than stretching the game to fit the 3DS screen resolution. It has proven to be a significant endeavor! So we’re going to revisit this sometime in the future. In the meantime, Risky’s Revenge is available in the 3DS eShop in it’s original format.

I'm stuck in Shantae: Risky's Revenge, can you help?

We put together a GIANT map that will help to guide you through the game. You can find that here. Spoiler Warning!

I want to purchase the full version of Shantae on iOS, but every time I try, it says I can't connect to the store.

If you’re sure your connection is working, this is most likely due to the fact that you have in-app purchases disabled in your device settings. This option is located in Settings > General > Restrictions. Flip the switch to ON, and try again.

I redownloaded Shantae on iOS, now it wants me to pay for the full version again. Help?

If you had to redownload the iOS version of Shantae for any reason, or if you decided to download it again on another device, you will have to go through the activation process again. It will ask for your iTunes password, but don’t worry, you won’t be charged double. Once you enter your information, iTunes will recognize that you’ve already paid, and you should be able to download the game again for free.