Contact Support

Have a question or comment for the WayForward team? Having an issue with one of our games? You can contact us at or you can post your question in the Support forum.  Don’t forget to check for your question in the FAQ section first.

Frequently Asked Questions

Can I feature one of WayForward’s games in a Let’s Play video, or stream live gameplay online? What about monetization?

We’ve got a great community surrounding our company and we’re always happy to see fans get involved. We have no problem with streaming gameplay or Let’s Play videos. Neither do we see any issue with the standard forms of video monetization. That being said, a lot of the games we develop don’t actually belong to us. When it comes to those titles, we can’t speak for the publishers or IP owners. Any official word on those games would have to come from the content owners, but feel free to stream any of the games we’ve published.

When is [insert game title] going to be released in my country or on my console of choice?

We get A LOT of questions regarding things like game releases outside of the US, DLC, ports, and new iterations of old franchises. We’d love to answer all your questions, but that sort of stuff is completely up to a games’ publisher. Remember, most IPs we work with don’t belong to us. We answer every question we can, but if we don’t respond, don’t feel bad, it most likely means that we don’t know either.

I redownloaded Shantae on iOS, now it wants me to pay for the full version again. Help?

If you had to redownload the iOS version of Shantae for any reason, or if you decided to download it again on another device, you will have to go through the activation process again. It will ask for your iTunes password, but don’t worry, you won’t be charged double. Once you enter your information, iTunes will recognize that you’ve already paid, and you should be able to download the game again for free.

I want to purchase the full version of Shantae on iOS, but every time I try, it says I can't connect to the store.

If you’re sure your connection is working, this is most likely due to the fact that you have in-app purchases disabled in your device settings. This option is located in Settings > General > Restrictions. Flip the switch to ON, and try again.

I'm stuck in Shantae: Risky's Revenge, can you help?

We put together a GIANT map that will help to guide you through the game. You can find that here. Spoiler Warning!

Will you be bringing the original Shantae to the 3DS virtual console?

In short, we don’t have anything to say about this, aside from this statement we posted online a few months ago.

I have this great idea for a game, let me tell you...

We appreciate your enthusiasm, but for legal reasons, we can’t acknowledge any emails like this. If someone expresses and idea that, by coincidence, is already in a title we’re working on, or ends up in a future title, they could claim we used their idea, and want something in return. You saw that Facebook movie, right? Of course we know you won’t sue, but you never know about the next guy. You understand…

You guys are super awesome, can you make the next [insert oldschool video game franchise] game?

It’s an honor that so many people want us to take the reigns on so many great franchises, and we’d love to work with those IPs. But you should realize, any licensed IPs we work with; Contra, Aliens, BloodRayne, etc.; are not owned by us, and it’s up to publishers to hire us to make the product they want using their IPs. We can rarely pick and choose which IPs we want to make games from. So for example, if you want us to make the next Mega Man, Castlevania, or Metroid title, you’d have to write to Capcom, Konami, or Nintendo. That being said, feel free to do just that; it might actually work. 😉

My [insert controller name] doesn't work with your Steam game!

Supporting controllers on Steam is complicated!  There are a lot of different options on the market.

If you have a controller that doesn’t work with our game on Steam, you can Submit your information to us by clicking this link to help us add your controller!

IF you would like to be super helpful you could try out all of your unique oddball controllers and enter them too!

Each controller that you enter, we can make work with our games on Steam! Here are the controllers we have so far: Supported Controllers

If you are still having issues or we haven’t updated the game to support your controller yet, you can add it by doing the following:

1) Open Steam, go into Big Picture Mode
2) Open Settings
3) Configure your controller bindings and finally
4) Boot up your game!

How do I make a new Account and Manage my pledge for Shantae: Half-Genie Hero?

Head here for a walkthrough!


Do PayPal backers get the backer exclusives?

Absolutely! Backer exclusive items are available to fans who backed us via PayPal.

PayPal has closed, and we are not taking donations any longer.  Funding and scope of the game has been finalized.

FIXED - Issue reported in Shantae and the Pirate’s Curse: Travel Brochure bug

FIXED in version 01.01 released on the eShop.  Please download!

Shantae and the Pirate’s Curse 3DS North American release, Issue reported in version 00.01, released on 10.23.14

***Players have reported a way to enter the 2nd Labyrinth (Cackle Tower) by using a “story item” as a “door key”. If the game is saved afterwards, this will block progress.

Steps to reproduce:

-Collect the item called the “Travel Brochure”.

-A character standing next to Sequin Land Palace will be waiting to take it. Rather than giving it to this character, keep it and advance to the next Island.

-When passing the 2nd Labyrinth entrance, use the Travel Brochure as a “key” item on the door. This is done by pressing up while standing in front of the door. This will remove the item and allow entrance, although the door will not appear to open.

-Saving at this point causes the player to not have the Travel Brochure item, which is required to advance the game’s story.

Steps to Fix:

-if the Travel Brochure is still in your inventory, do not use it to open the 2nd Labyrinth door. The game will progress normally. The “Travel Brochure” should be given to the character back at Sequin Land Palace.

–If you have encountered this issue, do not save your game. Please quit out, and reload your previous save to progress without issue.

Our most sincere apologies! Our team has already duplicated the issue and repaired it. We will have an update submitted as soon as the fix is verified. The future update will not impact any games that are already in progress.

Can I still back Shantae: Half-Genie Hero?

Unfortunately, no.  PayPal has closed, and we are not taking donations any longer.  Funding and scope of the game has been finalized! Thank you again to all of our backers who made this possible.  For those who didn’t get the chance to back the project you’re welcome to stay up on the latest news via the Kickstarter update page, or our Twitter or Facebook!


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